Booking & Reservation Policy

page_image_booking_reservation_policy

LKPP DE RHU BEACH RESORT BOOKING & RESERVATION POLICY


The following terms and conditions constitute the LKPP De Rhu Beach Resort “Booking, Reservation, Payment, Cancellation and Refund Policy” (hereafter referred to as “Policy” or “Policies”).  This policy is available to all Guests, Clients, Customers, Person, Company, Organisation or other body responsible for making the Booking (hereafter referred to as “Guest(s)” or “You”) who book and pay for an accommodation listed by LKPP De Rhu Beach Resort (hereafter referred to as “Resort” or “We”) and face a booking issue before, during or after their arrival to the Resort. The terms and conditions of the “Policy” also govern the obligations of the Resort to paying Guests in association with a confirmed booking made on www.derhu.com.my.

 

1. RESERVATION & PAYMENT POLICIES

1.1  Customers are allowed to make reservations to a maximum 5 rooms for each type of room listed at the Resort.

1.2  All rates quoted are in Ringgit Malaysia and are subject to 10% service charge and 6% GST thereafter.

1.3  The resort will accept payment from Guest PERSONAL ACCOUNT and ALL MAJOR CREDIT CARD only.

1.4  If payment by credit card is declined, your reservation will automatically be cancelled.

1.5  The Resort will not be hold liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website or booking engine.

 

2. CANCELLATION, CHANGES AND REFUND POLICIES

2.1  Any cancellations made less than 72 hours (3 days) prior to arrival date results in penalty of full payment charged.

2.2  Any cancellations made within more than 72 hours (3 days) prior to arrival date results with no fees incurred (free-of-charge).  Refund will be processed within 5 working days starting from cancellation date (weekend excluding Sunday).

2.3  For any changes to existing reservations, Guest has to immediately call the Resort  to  cancel the reservation and also send the booking cancellation form below this policy, as to avoid any unnecessary  penalty for wrong booking input.  Guest then is required to make new reservation with totally new payment. Any difference in payment will only be made by/ to the Guest/ or by/ to the Resort at the Resort itself on the check-in date,  whichever apply”.

2.4  The resort reserves the right to cancel or modify any reservation where it appears that the particular guest has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error

We reserve the right to update, change or replace any part of these Policies by posting updates and/ or changes to our website – www.derhu.com.my, periodically when necessary. It is your responsibility to check this page periodically for changes.  All information, prices, services and availability are subject to change without prior notice too.  Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

BOOKING CANCELLATION
Please complete the following form to immediately cancel your booking. Follow by a phone call to +609 5579 000/
+609 5449 364All data are mandatory.

Your Full Name *

Email Id *

Handphone/ Mobile No. *

Reservation No. *

Check-in Date as booked *

Reasons for cancellation *

I have read and accepted your Booking & Reservation Policy *:

captcha

Please enter the letters and numbers from the above image in lower case:

WHAT THEY SAY ABOUT US

  • Nice hotel on the beachfront, ample gardens and huge swimming pools, (one under maintenance during our stay, July 2016). Staff very friendly and welcoming. The hotel is set back from the main road and needs good signage to attract customers. It seems that some of the rooms (sea view) have been refurbished and are very large and comfortable, whilst others (mainland view) could do with an update as they are rather drab. Breakfast buffet was good but catered mainly for local tastes, however there was still ample for other tastes to get you off to a good start to the day. Tea, coffee, water, kettle, iron, tv, newspapers are available in each room as well as a good WiFi connection. Gardens are lovely but could do with a little TLC, loved the rabbit run and the pigeon loft which are situated behind the play park. All in all a great, reasonably priced place to stay whilst visiting Kuantan.

    Susan Jason , USA, 2014

  • We held a big family and friends birthday party in the De Rhu Oriental Restaurant as a surprise for our mother's birthday. Both in the planning and on the day the restaurant manager and all his staff were tremendously helpful and welcoming. The food was just perfect for the occasion and we can recommend it without reservation. A perfect delight!.   We will sure return for another occasion.

    Muhammad Hafizi & Sharifah Amirah, Kuantan, 22 Jan 2015

  • One of the greatest experiences of our lives! Expectations were exceeded beyond our wildest. The staff is wonderful, attentive, looking to meet our every need. The food is spectacular. The scenery is breathtaking. Balok beach is beautiful. We will return!!

    George & Virginia, Toronto - Canada, January 2015

  • Thank you, for such a wonderful stay at your beautiful hotel. Your food was delicious and the staff terrific - like family. Thank you, again for making our second honeymoon so memorable (33 years married). With all our best wishes for your increasing success and prosperity.

    Lee Mun Keong, Penang, December 2014